RESEARCHER PROFILE

Christos Koritos

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Alba Graduate Business School, The American College of Greece

Customer Service Quality and LoyaltyConsumer Retail Behavior StudiesTechnology Adoption and User BehaviourDiverse Aspects of Tourism ResearchCorporate Social Responsibility Reporting

Christos Koritos works in Customer Service Quality and Loyalty, Consumer Retail Behavior Studies, Technology Adoption and User Behaviour, Diverse Aspects of Tourism Research, Corporate Social Responsibility Reporting. Recorded institutional associations include Alba Graduate Business School, The American College of Greece.

45Publications
1,114Citations
17H-index

Inclusion identifies researchers whose recorded research contributions may inform their university’s understanding of its research community. It does not rank individual research quality or establish current employment.

Selected research works

Up to 100 highly cited works; DOI links open the original research. Counts reflect the collected record, not real-time citation totals.

  1. Quiet quitting: relationship with other concepts and implications for tourism and hospitality

    2023 · 212 citations

  2. Effects of Customer Incivility on Frontline Employees and the Moderating Role of Supervisor Leadership Style

    2019 · 203 citations

  3. Investigating the drivers of internet banking adoption decision

    2008 · 160 citations

  4. Hospitality servicescape effects on customer-employee interactions: A multilevel study

    2018 · 91 citations

  5. Are publicly traded tourism and hospitality providers greenwashing?

    2024 · 54 citations

  6. Pilgrimages: the 'Promised Land' for Travel Agents?

    2010 · 41 citations

  7. Customer incivility as an identity threat for frontline employees: The mitigating role of organizational rewards

    2023 · 39 citations

  8. Containing Cause-Related Marketing Skepticism: A Comparison across Donation Frame Types

    2016 · 35 citations

  9. Functional vs relational benefits: what matters most in affinity marketing?

    2014 · 32 citations

  10. A meta-analysis of the effects of music in tourism and hospitality settings

    2021 · 32 citations

  11. Using the extended innovation attributes framework and consumer personal characteristics as predictors of internet banking adoption

    2008 · 30 citations

  12. Effects of faith-based attributes on hotel prices: the case of halal services

    2021 · 29 citations

  13. Adoption of Technologically Based Innovations: The Neglected Role of Bounded Rationality

    2012 · 28 citations

  14. Rhetorical Maneuvers in a Controversial Tide: Assessing the Boundaries of Advertising Rhetoric

    2014 · 28 citations

  15. Green is good but is usability better? Consumer reactions to environmental initiatives in e-banking services

    2014 · 22 citations

  16. Person–place congruency in the Internet Banking context

    2009 · 22 citations

  17. Core Service Versus Relational Benefits, What Matters Most

    2014 · 17 citations

  18. “Give me an upgrade or I will give you a bad review!” Investigating customer threats in the hospitality industry

    2024 · 13 citations

  19. The Effect of Foreign Divestment on Subsequent Firm Performance: The Moderating Role of Spatial and Temporal Dispersion of Prior Divestment Experience

    2023 · 11 citations

  20. Revisiting the effects of tourism and hospitality servicescapes on customers: A complexity approach

    2024 · 8 citations

  21. Effects of COVID-19 induced non-pharmaceutical interventions on hotel room prices: A comprehensive hedonic pricing study across nine countries

    2022 · 2 citations

  22. Containing CSR Scepticism: A comparison of Cause-Related Marketing Quantifiers on Customer Attributions of Corporate Motives

    2011 · 1 citations

  23. Consumer ethnocentrism : A cure or a curse for the EU debt crisis?

    2013 · 1 citations

  24. Examining relational benefits and costs in an online non-transactional context

    2018 · 1 citations

  25. From ESG to Es (Times) G: Governance Trumps Social and Environmental Performance in Financial Markets

    2023 · 1 citations

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