RESEARCHER PROFILE

Prakash K. Chathoth

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American University of Sharjah

Job Satisfaction and Organizational BehaviorCustomer Service Quality and LoyaltyDiverse Aspects of Tourism ResearchHospitality and Tourism EducationManagement and Organizational Practices

Prakash K. Chathoth works in Job Satisfaction and Organizational Behavior, Customer Service Quality and Loyalty, Diverse Aspects of Tourism Research, Hospitality and Tourism Education, Management and Organizational Practices. Recorded institutional associations include American University of Sharjah.

79Publications
3,176Citations
23H-index

Inclusion identifies researchers whose recorded research contributions may inform their university’s understanding of its research community. It does not rank individual research quality or establish current employment.

Selected research works

Up to 100 highly cited works; DOI links open the original research. Counts reflect the collected record, not real-time citation totals.

  1. Co-production versus co-creation: A process based continuum in the hotel service context

    2012 · 447 citations
  2. The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges

    2020 · 387 citations
  3. Co-creation and higher order customer engagement in hospitality and tourism services

    2016 · 331 citations
  4. Smart City and Smart Tourism: A Case of Dubai

    2017 · 276 citations
  5. Blockchain technology for smart city and smart tourism: latest trends and challenges

    2019 · 274 citations
  6. Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions

    2014 · 139 citations
  7. The impact of information technology on hotel operations, service management and transaction costs: A conceptual framework for full-service hotel firms

    2006 · 137 citations
  8. Strategic alliances: a hospitality industry perspective

    2003 · 100 citations
  9. Employees' Perceptions of Organizational Trust and Service Climate: a Structural Model Combining Their Effects On Employee Satisfaction

    2007 · 82 citations
  10. Strategic management research in hospitality and tourism: past, present and future

    2014 · 81 citations
  11. An exploratory study examining information technology adoption and implementation in full-service restaurant firms

    2006 · 76 citations
  12. Intern newcomers’ global self-esteem, overall job satisfaction, and choice intention: Person-organization fit as a mediator

    2010 · 70 citations
  13. The effect of environment risk, corporate strategy, and capital structure on firm performance: An empirical investigation of restaurant firms

    2006 · 65 citations
  14. From goods-service logic to a memory-dominant logic: Business logic evolution and application in hospitality

    2018 · 61 citations
  15. Strategic management for hospitality and tourism

    2019 · 57 citations
  16. The effects of festival impacts on support intentions based on residents’ ratings of festival performance and satisfaction: a new integrative approach

    2014 · 56 citations
  17. Situational and personal factors influencing hospitality employee engagement in value co-creation

    2020 · 52 citations
  18. Assessing dimensions of organizational trust across cultures: A comparative analysis of U.S. and Indian full service hotels

    2010 · 51 citations
  19. Core self-evaluations and job performance: The mediating role of employees’ assimilation-specific adjustment factors

    2012 · 36 citations
  20. Does corporate growth really matter in the restaurant industry?

    2006 · 36 citations
  21. Core Curricular Issues in Hospitality and Tourism Education - Present Structure and Future Directions

    2007 · 32 citations
  22. An Interactional Approach to Organizations’ Success in Socializing Their Intern Newcomers: The Role of General Self-Efficacy and Organizational Socialization Inventory

    2010 · 32 citations
  23. Exploring memorable experiences in luxury hotels

    2024 · 31 citations
  24. Information and Communications Technologies in Tourism 2009

    2009 · 23 citations
  25. Conceptualization of value co-creation in the tourism context.

    2014 · 20 citations

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