RESEARCHER PROFILE

Nesenur Altınigne

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Istanbul Bilgi University

Customer Service Quality and LoyaltyConsumer Behavior in Brand Consumption and IdentificationConsumer Retail Behavior StudiesTechnology Adoption and User BehaviourEnvironmental Sustainability in Business

Nesenur Altınigne works in Customer Service Quality and Loyalty, Consumer Behavior in Brand Consumption and Identification, Consumer Retail Behavior Studies, Technology Adoption and User Behaviour, Environmental Sustainability in Business. Recorded institutional associations include Istanbul Bilgi University.

24Publications
313Citations
5H-index

ORCID

Inclusion identifies researchers whose recorded research contributions may inform their university’s understanding of its research community. It does not rank individual research quality or establish current employment.

Selected research works

Up to 100 highly cited works; DOI links open the original research. Counts reflect the collected record, not real-time citation totals.

  1. CSR motivation and customer extra-role behavior: Moderation of ethical corporate identity

    2016 · 143 citations

  2. May robots be held responsible for service failure and recovery? The role of robot service provider agents’ human-likeness

    2022 · 120 citations

  3. Corporate brand transgression and punishing the transgressor: moderation of religious orientation

    2018 · 20 citations

  4. Customer satisfaction with co-created hospitality services: Regulatory focus orientation and positive disconfirmation

    2022 · 9 citations

  5. How consumers' economic and psychological vulnerabilities impact their consumption regulation during crisis

    2024 · 9 citations

  6. The Importance of Web Atmospherics with Emphasis on Visual Complexity in Online Retailing Based on S-O-R Paradaigm

    2017 · 5 citations

  7. The Importance and Limitations of Artificial Intelligence Ethics and Digital Corporate Responsibility in Consumer Markets

    2024 · 3 citations

  8. Building Agility in Service SMEs for Post-pandemic Era

    2021 · 1 citations

  9. Techno-Insecurity, Emotional Exhaustion and Job Performance: A Recommended Theoretical Framework

    2023 · 1 citations

  10. Investigating the Implications of Virtual Reality and Augmented Reality in Tourism Marketing

    2023 · 1 citations

  11. The Nature of Schadenfreude in Consumption Contexts: A Systematic Literature Review

    2023 · 1 citations

  12. A Critical Review on the Use of the Scenario Technique for Experimental Design: Challenges and Lessons Learned

    2019 · 0 citations

  13. Don’t Confuse Me! The Effect of Self-Construal on the Relationship between Context Visual Complexity and Enjoyment

    2019 · 0 citations

  14. TRANSFORMATION OF CONSUMER WELFARE DURING COVID-19: COMPARING VULNERABLE AND NON-VULNERABLE CONSUMERS

    2023 · 0 citations

  15. COVID-19 SÜRECİNDE TÜKETİCİ REFAHININ DÖNÜŞÜMÜ: KIRILGAN VE KIRILGAN OLMAYAN TÜKETİCİ GRUPLARININ KARŞILAŞTIRILMASI

    2023 · 0 citations

  16. THE ROLE OF ENVY AND GLUCKSCHMERZ IN THE APPRAISAL OF SERVICE UNFAIRNESS

    2023 · 0 citations

  17. Ekonomi ve Yönetim Bilimlerinde Güncel Akademik Araştırmalar III

    2023 · 0 citations

  18. Exploring Consumer Behavior in the Context of Voluntary Simplicity

    2023 · 0 citations

  19. Creating Value Through Responsibility: The Role of CSR and ESG in Consumer Well-Being

    2026 · 0 citations

  20. E-perakende Ortamında Yeniden Ziyaret Etme Niyetini Etkileyen Faktörlerin İncelenmesi: Bireysel Ve İlişkisel Nedenler Üzerine Deneysel Bir Çalışma

    2018 · 0 citations

  21. Up and cross-selling to uncivil customers: The dual moderating roles of managerial directives and selling approaches

    2026 · 0 citations

  22. E-Perakende Ortamında Görsel Karmaşıklığın Çevrimiçi Tüketici Deneyimi Üzerine Etkisi

    2023 · 0 citations

  23. How frontline incivility shapes transactional and relational selling in retail

    2026 · 0 citations

  24. HİZMET ADALETSİZLİĞİNİN DEĞERLENDİRİLMESİNDE KISKANÇLIK VE GLUCKSCHMERZ DUYGULARININ ROLÜ

    2023 · 0 citations

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