RESEARCHER PROFILE

Cheng-Hua Yang

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National Kaohsiung University of Hospitality and Tourism

Aviation Industry Analysis and TrendsCustomer Service Quality and LoyaltyAir Traffic Management and OptimizationEmotional Labor in ProfessionsHospitality and Tourism Education

Cheng-Hua Yang works in Aviation Industry Analysis and Trends, Customer Service Quality and Loyalty, Air Traffic Management and Optimization, Emotional Labor in Professions, Hospitality and Tourism Education. Recorded institutional associations include National Kaohsiung University of Hospitality and Tourism.

10Publications
96Citations
4H-index

ORCID

Inclusion identifies researchers whose recorded research contributions may inform their university’s understanding of its research community. It does not rank individual research quality or establish current employment.

Selected research works

Up to 100 highly cited works; DOI links open the original research. Counts reflect the collected record, not real-time citation totals.

  1. Exploring the perceived competence of airport ground staff in dealing with unruly passenger behaviors

    2011 · 36 citations

  2. The Interactions of Stock Prices and Exchange Rates in the ASEAN-5 Countries: New Evidence Using a Bootstrap Panel Granger Causality Approach

    2015 · 28 citations

  3. The Impact of Sustainable Environmental Management in the Food and Beverage Industry on Customer Loyalty: A View of Brand Attitude

    2019 · 15 citations

  4. A View of Aesthetic Labour Practice in Higher Technical and Vocational Education

    2016 · 7 citations

  5. EXPLORING THE COMPETENCY OF GROUND SERVICE STAFF: THE APPLICATION OF INTERDISCIPLINARY EDUCATION IN COLLEGE VIA THE DACUM ANALYSIS METHOD

    2020 · 4 citations

  6. The Analysis of Critical Success Factors for In-Town Check-In in Taiwan

    2020 · 3 citations

  7. DID TECHNOLOGY IMPROVE SAFETY? AN EMPIRICAL STUDY OF CONTROLLED FLIGHT INTO TERRAIN ACCIDENTS

    2015 · 2 citations

  8. Which Factors Affect Passengers' Intention to Use the Automated Immigration Clearance System (e-Gate)?

    2015 · 1 citations

  9. Aviation Cabin Safety Situated Learning Education Design-An Empirical Study for Elementary Students

    2015 · 0 citations

  10. Development Strategies of Ultralight Aviation in Taiwan

    2014 · 0 citations

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